You are Here : Home WBI Modules
 

Modules: Quality of Health Care

This module was designed in response to a needs assessment carried out in three Indian states, where "Quality of Care" emerged as an important area of learning for officials in the health sector. Content areas include health sector reform and quality, infrastructure for quality, hospital accreditation, benchmarking, cost of quality improvement, role of patients in improving quality and quality measuring tools. The course pedagogy is interactive and participatory and built around group work, experience sharing, field visits and case analysis. The module is supported by two faculty members from Heidelberg University in Germany which runs a reputed international course on quality of care.

Training Course on Quality of Health Care (NIHFW-WBI collaboration)

Day 1
17-11-08

(9:00– 10:00)
Registration & List of participants and Resource Persons

(10:00 – 11:00)
Inauguration

Mr. R. K. Meena, Principal Secretary (H&FW)

Dr. Moti Lal Jain, Director RCH

Professor  D. Nandan

Dr. M. Bhattacharya

(11:30–12:00)
Introductions of participants and fears and expectations
Dr. Sanjay Gupta/Course Team

(12:00– 13:00)
Introductory lecture on quality

Dr. M. Bhattacharya

(14:00 – 17:30)
 Quality Management Principles

Session activities:

Group work on selecting quality management principles

Principles handout

Group work description

Ms. Sylvia Sax/
Dr. M. Bhattacharya

(17:30 – 17:45)
Introduction to sessional evaluations

Ms. Sheeja Nair

 

(19:30 – 22:00)
Welcome Dinner

 

Day 2
18-11-08

(9:00 – 9:30)
Recap of Monday sessions

Dr. Shrivastava/ Dr. Sharma and Dr. Nariyal

(9:30-10:30)
Quality Management Frameworks

Dr. Kai. Stietenroth/
Dr. J.K. Das

(10:30-11:15)
Case Study on Management concepts and tools

Dr. Sanjay Gupta/

Professor Duncan Neuhauser

(11:30-
13:00)
Case Study on Management (continued)

Professor D. Neuhauser/Dr. S. Gupta 

(14 - 14:45)
Introduction to Quality Initiatives Action Plan

Template for action plan

Dr. M. Bhattacharya/ Dr. J.K. Das/ Ms. Sylvia Sax/ Mr. Malikarjuna S.

(14:45 – 17:30)
Introduction to Health Care Standards and Measurement of Quality

Dr. K. Stietenroth
and
Dr. S. Gupta

 

 

Day 3
19-11-08

(9:00 – 9:30)
Recap

Dr. Masood and Ms. Somiya

(9:30-11:00)
Client orientation in Indian health system

Mr. Bejon Misra

(11:20-13:00)
QM Initiative Acton Plan

Ms. Sylvia Sax/ Dr. M. Bhattacharya/ Dr. J.K. Das

(14:00 – 15:00)
Example of Quality Improvement Initiative in India
Dr. Mukherjee/ Amit Paliwal

(15:15 - 16:30)
Models and methods for evaluating quality in health care

Dr. Kai Stietenroth
Dr. K.S. Nair /Amit Paliwal

(16:30 - 17:00)
Legislative frameworks for Quality

Dr. J.K. Das/
Mr. Malikarjuna S./
Mr. Bejon Misra/
Ms. Sylvia Sax

(17:00 - 18:00)
Working on QM Initiatives
Ms. Sylvia Sax / Dr. M. Bhattacharya/ Dr. J.K. Das/ Malikarjuna S./ Amit Paliwal

Evening Social Activity

Day 4
20-11-08

(9:00 – 9:30)
Recap of Wednesday session

Dr. Yadav and Ms. Poonam Bishnoi

(9:30 – 13:00)
Communication Teams and team work; Quality Management teams

Dr. Mathiyazhagan/
Dr. Neera Dhar-I


Dr. Neera Dhar-II / Dr. Ankur Yadav/ Professor D. Neuhauser

(14:00-17:15)
QI Tools

Dr. Kai Stietenroth/ Dr. M. Bhattacharya/ Mr. Amit Paliwal/ Mr. Malikarjuna S. 

(17:15 – 19:00)
Work on QM Initiative Action Plan (template)

Ms. S. Sax/ Dr. M. Bhattacharya/ Dr. Das/ Mr. Malikarjuna S./ Amit Paliwal

 

 

 

 

Day 5
21-11-08

(9:00 – 9:30)
Recap

Dr. Neera Dhar

(9:30 – 14:00)
Field Visit

Dr. M. Bhattacharya/ Prof. D. Neuhauser /Dr. J. K. Das/ Mr. Malikarjuna S.

(15 –15:15)

Quality Assurance in

 RCH II Services

Dr. M.L. Jain

(15 –17:00)
Feedback presentation

 

Participants

(17– 19:00)
Complete presentations on QM Initiative Action Plan

Evening
Social Activity

 

 

Day 6
22-11-08

(9:00-11:30)
Presentations on action plans

Chairperson
Prof. Deoki Nandan

(11:30-12:30)
Synopsis, lessons learned, and next steps

Professor D. Neuhauser/ Dr. M. Bhattacharya

(12:30-13:00)
Evaluation of course

Dr. Sheeja Nair

 

(13:00-13:30)
Certificates and vote of thanks

Prof. D. Nandan/ Dr. M. Bhattacharya

References

&

Rules for Group Work

 

 

 

 


Copyright©2009 National Institute of Health & Family Welfare All rights reserved.